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Recently ordered the Baselayer, PTI Jacket, Baseball Cap and Holdall from Joint Services Clothing. It all came just under 2 weeks of me purchasing. When I rang the customer services to chase up my concerns of potential delays after reading reviews on this website. The team assured me that the office has changed as they have had several incompetent staff members that have been ignoring emails and calls in the past. They told me it does take some time as each item is individually embroidered, but for a little wait the items were more than worth it for me! Really good quality and I will definitely be shopping there again.